Rescue Services
Throughout the years FAW-VW has adhered to its mission of satisfying customers'needs. The company has continued to expand its service functions and has gradually established a complete post-sales service system. In 2004, the company was among the first to launch, in its franchise network, a uniform FAW-VW Mobile Service Vehicle. The implementation of this program brought a new image to FAW-VW's rescue services.
The company's professionalism is derived from its unrelenting pursuit of excellence. After FAW-VW had launched its first batch of eight Golf rescue vehicles in 2004, the company in 2005 also launched the nationwide Caddy rescue vehicle, thus enabling all FAW-VW customers to enjoy world-standard professional rescue services.
Standard car model: Caddy is the standard model for rescue vehicles;
Standard appearance: Metallic grey color, with orange-color 24-hour rescue service sign;
Standard equipment: Tool box in all rescue vehicles, with uniform issue of professional rescue tools;
Standard uniform: Each rescue worker is fitted out in the standard uniform.
The standard rescue vehicles provide "Professional rescue and dedicated services: to all customers of FAW-VW".
Should your vehicle meet with any problems, please call the 24-hour service telephone of FAW-VW's authorized dealers or FAW-VW's Call Center number: (0431-5990888) for consultation. If your car has a breakdown or meets with a problem to requires on-the-spot attention, you can call for this service. Our service vehicles will immediately be dispatched to attend to your car.
Standard Emergency Service Equipment
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Rescue Services Process
When a customer¡¯s car breaks down and they need assistance, they can call for help in two different ways. One is call Volkswagen¡¯s call center (the Emergency Assistance Service Center) for help, after which the Volkswagen call center will contact the dealer closest to where the customer has broken down and give assistance instructions, allowing the dealer to quickly render aid. The second option is for the customer to directly contact the closest dealer, after which the dealer can immediately set out to help the customer.
In the event of either of the above two circumstances, the customers needs only to contact the call center or dealer. Communication between the call center and the dealer does not require the customer¡¯s intervention, thus avoiding complicating the issue and improving the efficiency of the emergency assistance.
Regardless of whether the call is made to the call center or the dealer, the caller will be able to provide all the necessary information relating to the problem so that preparations can be made.
