Customer Care
Holiday Care Services Activities
Every year during the May long holidays, October long holidays and Spring Festival, FAW-Volkswagen holds the customer-care holiday service activities. During this period, FAW-Volkswagen will carry out free inspection of its customers'vehicles, so as to provide additional safety......
Post-sales Service
Post-sales Service Process
Post-sales service process: The key work process between the dealers and customers is divided into seven elements: appointment; preparatory work; delivery/work order; repairs/maintenance; quality inspection/internal handover; delivery/payment, and......
Rescue Services
Throughout the years FAW-VW has adhered to its mission of satisfying customers'needs. The company has continued to expand its service functions and has gradually established a complete post-sales service system. In 2004, the company was among the first to launch......
